New Year – New Training Course


Using a Relational Approach to Preventing Conflict training

In 2019 we are adding this course to our Training and Education offer…

Upcoming course dates:

Thursday 14th February 2019

Tuesday 12th March 2019


(all 9.30am-4.30pm)


Venue: YMCA Liverpool, 15 Leeds Street, Liverpool, L3 6HU


Based on our time working with people with multiple complex needs in particular, we use a psychologically informed and relational approach to preventing and avoiding conflict; focussing proactively upon behaviours in a CAT* informed way – both on service users’** behaviours and our own as professionals, improving continuous self awareness; identifying and responding to relational patterns in a non-punitive and safe way.

The session is interactive (including activities based on a dialogical approach to preventing conflict) and we measure delegates’ confidence in terms of preventing conflict at the start and end of the session. We don’t focus on responding to physical aggression (i.e. self defence/restraint,) as our approach is much more preventative.

If your organisation would prefer a closed session we can offer you a session at YMCA or can come to you, and we can also bespoke the session slightly to your needs in terms of content.)

Delegates will receive a resource pack to apply learning in the workplace using practical tools, along with a certificate.

Cost: £59.99 per person plus VAT

Lunch and refreshments included

(*Cognitive Analytical Therapy)

(**service users, customers, clients)