Operational Lead for Homeless Services

Closing date: October 13th, 2021

Job Title: Operational Lead for Homeless Services
Responsible to: Director of Homeless Services
Responsible for: Allocated Homeless Service Managers
Hours of Work: 37.5 hrs per week (flexible working hours can be agreed)
Location: YMCA Together – Leeds Street
Salary and benefits:



£38,000  plus 5% on call allowance

Holiday entitlement is 30 days plus bank holiday

5% pension contribution

There will be an Assessment Day for this role in Liverpool on 21st October 2021, with Interviews on 22nd October 2021.

Main purpose of job:

The Homeless Lead is responsible for the effective operational management of our homeless supported Accommodation at Leeds Street, Ullet and Lister and the dispersed Services. The post holder will line manage the Homeless Service Managers at allocated sites and provide day to day support, management, and leadership within the organisation. Reporting to the Director of Homeless Services.


Main Responsibilities
  • Supporting the Operation Leadership Team in the delivery and development of high quality services achieved through the involvement of service users, staff and other stakeholders
  • Providing Line Management support to members of the Operational Leadership Team
  • Contributing to the wider thinking and planning of the organisation to ensure vision and objectives are embedded and achieved
  • Establishing, promoting and maintaining relationships with key stakeholders.


Specific Duties

Main Responsibilities.

  • Effective management and development of the Operational Leadership Team to ensure the delivery of the quality and financial objectives.
  • Ensure that company priorities and requirements are delivered to reflect – both within and outside the organisation – professional and exemplar services.
  • Lead on maintaining and building strong partnerships across the city
  • Maintain effective communications with the central staff teams.
  • Ensure that the Quality Assessment Frameworks are continually monitored and sustained.
  • Ensure adherence to health and safety legislative and regulatory requirements and YMCA policy standards.
  • Chairing relevant Operational meetings, conducting work reviews, identifying training needs and providing supervisions.
  • Lead disciplinary and grievance procedures when necessary


  • Lead and manage by example
  • Facilitate meetings and workshops as appropriate
  • Assist in the development and updating of organisational policies
  • Supervise, motivate and monitor training staff and freelances in their work
  • Participate in the recruitment of staff and freelancers and lead on planning and overseeing their induction
  • Ensure personnel records are correctly maintained
  • Ensure effective communication with staff within YMCA Together
  • Work flexibly to meet the changing needs of the organisation
  • Undertake any other duties that may be reasonably requested

 Professional Practice and Development

  • Attend regular supervision sessions with the Director of Homeless Services in accordance with the supervision contract
  • Maintain good professional practice and ensure ongoing development, through use of supervision and training
  • Provide progress reports to the SLT and key stakeholders as required
  • Keep up to date with research and practice to maintain knowledge necessary for this post
  • Respect the confidentiality of service users using the service and be responsible for the security of personal and confidential information
  • Carry out all these duties within the organisation’s safety guidelines

 Person Specification – Homeless Lead


  Essential Desirable
  • Educated to degree level or above or significant demonstrable experience.
  • Management Qualification
  • HR qualification
  • Experience of safeguarding
  • Experience of working with adults with care and support needs
  • Proven track record of successful development of schemes and projects.
  • Experience of managing compliance
  • Experience of working within the field of homeless services
  • Experience of working in the charitable sector
  • Specific knowledge of project management
  • Knowledge of problem-solving techniques and decision making practices.
  • Knowledge of interpreting information, data and research
  • Knowledge of current housing and health policies
  • Knowledge of:
  • Housing law, employment law, planning law, health and safety legislation and charity law
  • Ability to support and develop services
  • Ability to support and develop staff teams
  • Creative thinking
  • Excellent interpersonal skills with a broad range of people
  • Highly effective communication.
  • Administration skills
  • Computer literate in Microsoft Office
  • Confident in delivering presentations
  • Ability to generate trust and credibility when working in a team and be reliable, approachable and discreet.
  • Commitment to personal development and self reflection
  • Supervision skills both on a one to one and in a group
Behaviour and Attributes
  • Credible
  • Trustworthy and reliable
  • Team worker
  • Able to work within the Christian values of the YMCA
  • Strength, humility, respect, empathy, and kindness