Bank Worker

Closing date: N/A

Job Title: Bank Worker
Responsible to: Service Manager
Responsible for: N/A
Hours of Work: Hours as required
Location: YMCA Together residential accommodation – all based in Merseyside
Salary and benefits: £10 per hour plus £1.27 per hour holiday pay


Main Purpose of Job

To assist in the provision of effective, high quality support services to vulnerable, service users.

These roles are available for anyone who would be able to support qualified and experienced staff in the support of vulnerable adults.    Training will be provided for any new colleagues who have not worked in this sector before.

Our Approach

YMCA Together operate a flexible approach with ‘elastic tolerance’ when supporting people in crisis. This allows us to swiftly build a therapeutic rapport and remove any barriers to people engaging with support.

Main Responsibilities
  • To support experienced members of the support team
  • Assist with room checks and support residents in the management of their room and relationships with others and to report any health and safety issues
  • Assist the Support Worker with new resident welcome as required into the service and with conducting risk assessments of residents
  • Support with the motivation of residents to support them realising their goals
  • To conduct or support with Mainstay assessments
  • To maintain and update residents electronic records and rent payments on the Housing Management System after training has been provided
  • Provide clear and accurate information in respect of all residents in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the team
  • Help to prepare rooms prior to residents coming into the service
  • Monitor residents emotional and mental wellbeing
  • Deal promptly with support for any serious incidents, complaints and safeguarding/abuse disclosures.
  • To creatively support and engage with residents that have a wide range of complex and challenging support needs
  • To support the monitoring of rent & personal service charge payments using housing management systems
  • Assisting service users in their personal hygiene and of their room
  • To support in the turning around & cleaning of void rooms within limited timescales

Health & Safety

  • To liaise with all emergency services when necessary
  • Ensure at all times the safety of yourself and others on the premises in which you work
  • To conduct Health and Safety checks
  • To report, log and communicate all incidents to the appropriate people in line with YMCA Liverpool & Sefton’s license agreement
  • Tackle any nuisance caused by residents’ behaviour or their visitors, including the consequences of continuing with anti-social behaviour.
  • Conduct welfare checks as specified during the shift
  • Ensure adherence to YMCA Together visitor’s policy and procedure
  • To adhere to all risk management protocols
  • Ensure that risk assessments are updated
  • Assisting service users in their personal hygiene and of their room
  • Conduct landing, welfare and observation checks as specified throughout the shift
  • Ensure that all communal and outside areas are clean and tidy
  • Cleaning and general tidying of the following areas; main office, reception area, main lobby, staff kitchen and facilities along with additional cleaning as required at weekends
  • Completion of daily task sheet after each shift.


  • To share information and expertise with the team, covering absence, and working together to provide a high quality service
  • To contribute to the formulation of policy and procedures in relation to support services
  • To attend and participate in regular team meetings to ensure good communication.

 Professional Practise & Development

  • Maintain good professional practice and ensure ongoing development, through use of supervision and training.
  • Respect the confidentiality of residents using the service and be responsible for the security of personal and confidential information.
  • Carry out all these duties within the organisation’s safety guidelines
  • Ensure personal records are correctly maintained.
  • Ensure effective communication with staff within YMCA Liverpool & Sefton
  • Work flexibly to meet the changing needs of the organisation.
  • Undertake any other duties that may be reasonably requested.
  • Flexible and positive approach with all team members
  • To be committed to learning and personal development both as an individual and as part of a team
  • Observe and ensure compliance with the Service Code of Conduct including professional boundaries and confidentiality at all times
  • Ensure adherence to YMCA ‘Visitors’ procedure
  • Dealing promptly with all complaints in line with YMCA policies and procedures
  • Uphold and nurture YMCA’s Equal Opportunities policy of anti discrimination across all services
  • Ensure compliance with code of conduct, including professional boundaries and confidentiality at all times

It is recognised that the organisation is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.