Head of Recovery Services

Head of Recovery Services  

Location:          Liverpool, Sefton and Knowsley 

Salary:              £45,000 per annum + 5% on call allowance  

Hours:               37.5 hours per week  

Job Type:           Permanent 

Shortlisting:        25th February 2026 

Interview:           4th March 2026 

 

Why this role would be great for you 

The Head of Recovery Services is responsible for the effective operational management of our regulated service; RISE Recovery and our mental health services, these services are integral to supporting people in recovery. We are looking for someone who has great leadership skills alongside a passion for delivering high quality services which meet CQC compliance.  

 

What your week may look like 

Duties and Responsibilities   

• Supporting the Leadership Team in the delivery and development of high quality services achieved through the involvement of service users, staff and other stakeholders  

• Providing Line Management support to members of the Operational Leadership Team  

• Contributing to the wider thinking and planning of the organisation to ensure vision and objectives are embedded and achieved  

• To support services and managers to embed a therapeutic approach  

• Establishing, promoting and maintaining relationships with key stakeholders.  

• Monitor and evaluate the quality of care provided across services  

• Ensure services are compliant with CQC regulations and standards as the Registered Manager for RISE 

• Oversee the implementation of policies and procedures to maintain compliance  

• Prepare for and participate in CQC inspections and audits  

• Ensure that person-centered care is delivered to all service users  

• Respond promptly to any concerns or complaints raised by service users or their families  

• Promote a culture of dignity, respect, and empowerment  

• Effective management and development of the Operational Leadership Team to ensure the delivery of the quality and financial objectives  

• Ensure that company priorities and requirements are delivered to reflect – both within and outside the organisation – professional and exemplar services  

• Lead on maintaining and building strong partnerships across the city  

• Maintain effective communications with the central staff teams  

• Ensure that the Quality Assessment Frameworks are continually monitored and sustained.  

• Ensure adherence to health and safety legislative and regulatory requirements and YMCA policy standards  

• Chairing relevant Operational meetings, conducting work reviews, identifying training needs and providing supervisions  

• Lead disciplinary and grievance procedures when necessary.   

Team  

• Lead and manage by example  

• Facilitate meetings and workshops as appropriate  

• Assist in the development and updating of organisational policies  

• Supervise, motivate and monitor training staff and freelances in their work  

• Participate in the recruitment of staff and freelancers and lead on planning and overseeing their induction   

• Ensure personnel records are correctly maintained  

• Ensure effective communication with staff within YMCA Together  

• Work flexibly to meet the changing needs of the organisation  

• Undertake any other duties that may be reasonably requested.   

Professional Practice and Development  

• Attend regular supervision sessions with the Director of Specialist Services in accordance with the supervision contract  

• Maintain good professional practice and ensure ongoing development, through use of supervision and training  

• Provide progress reports to the SLT and key stakeholders as required  

• Keep updated of changes in regulation, legislation, best practice guidelines across the sector  

• Respect the confidentiality of service users using the service and be responsible for the security of personal and confidential information  

• Carry out all these duties within the organisation’s safety guidelines.  

• Actively participate in supervision and reflective practice sessions.  

 

What can we offer you 

Working with YMCA Together comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA together offers training to support your role and personal development. 

For a full list of benefits see here: Careers Page | YMCA Together

 

The skills we are looking for 

• Educated to degree level or above or significant demonstrable experience  

• Experience of safeguarding   

• Experience of working with adults with care and support needs  

• Experience of working with people who use drugs and alcohol  

• Proven track record of successful development of schemes and projects  

• Experience of managing compliance  

• Specific knowledge of project management  

• Knowledge of problem-solving techniques and decision making practices.  

• Knowledge of interpreting information, data and research   

• Knowledge of the CQC assessment framework  

• Ability to support and develop services  

• Ability to support and develop staff teams  

• Creative thinking  

• Excellent interpersonal skills with a broad range of people  

• Highly effective communication  

• Administration skills  

• Computer literate in Microsoft Office  

• Confident in delivering presentations  

• Ability to generate trust and credibility when working in a team and be reliable, approachable and discreet  

• Commitment to personal development and self-reflection  

• Supervision skills both on a one to one and in a group  

• Credible  

• Trustworthy and reliable  

• Ability to work within and have commitment to YMCA Together ethos, philosophy and SHREK values, Strength, Humility, Respect, Empathy and Kindness  

• Energetic, dynamic and self-motivated.  

 

What is a nice to have 

• Management Qualification  

• HR qualification  

• Experience of working within the field of recovery and mental health services   

• Experience of working in the charitable sector  

• Knowledge of current housing and mental health policies  

• Knowledge of housing law, employment law, planning law, health and safety legislation and charity law   

 

Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form. 

YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.