L3 CIH Housing Support Officer Apprenticeship

Closing date: July 14th, 2023

Job Title:

L3 Housing Support Officer Apprenticeship

(based on housing and property management apprenticeship standards)

Responsible to:

Service Manager/Team Leader

Education Provider – The Learning Foundry – 18 month course


Responsible for:


Hours of Work:

36 hours per week on a rota basis

30 hours on the job training

6 hours/20% off the job training with education provider


Affordable accommodation based in Garston

Various across Liverpool, Sefton and Knowsley

Salary and benefits:

£18,000k per annum

  • 33 Days Annual leave including bank holidays per annum
  • Paid Medicash support
  • Birthday Day
  • Charity Day
  • Spiritual Day
  • Well-being Hours
  • Cycle To Work Scheme
  • Company Pension Scheme 4%
  • Funded Training Opportunities

YMCA Together has been voted No1 Charity to work for by our employees in 2022. YMCA is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.

YMCA Together is a truly value driven organisation.

Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.

Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.

Hours of Work

36 hours per week on a rota basis

Job Purpose

You will develop skills to make a positive contribution to a person’s life when faced with physical, social and emotional challenges, meeting them where they are at by adopting our SHREK values to empathetically offer person centred care and support.

You will be supported to create and sustain successful tenancies, complying with contractual, statutory, and legal requirements Including Codes of Practice. The role incorporates a degree of lone working whilst also working under supervision with the wider organisational teams, communities, and external partners.

Our housing support professionals are proactive in finding solutions to issues and identifying areas for improvement. The apprenticeship role will involve learning housing duties such as preparing paperwork for service charges, supporting meetings with residents, data administration, arranging viewings and reporting and arranging maintenance and repair work without delay.


Duties and Responsibilities

The specific areas of responsibility are set out below. These are subject to regular review in order to meet the changing needs of the organisation and the environment in which it operates.

  • Learn about the key principles, practices and legislation relating to current landlord and tenant law for the letting, maintenance and termination of a variety of tenancy types.
  • Gain knowledge of the principles, practices and legislation as it applies to governance, court proceedings, contracts, data protection, safeguarding and other relevant areas.
  • Develop knowledge around housing legislation and regulations and how they apply to housing standards.
  • Develop skills and insight into the social, physical context of our residents and communities and how to resolve defects, common problems, health and safety issues and repairs to dwellings.
  • Acquire knowledge about the diversity of the communities which the organisation serves.
  • Develop a range of communication skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of clients.
  • Have a positive attitude towards dignity, empathy and respect ensuring it is at the centre of all your work with the individuals you support, their families and your own colleagues.
  • To develop empathy and respect with everyone you work alongside.
  • Gain knowledge of the importance of strength when supporting people in ways that may challenge personal/cultural/moral beliefs.
  • Be aware of your limitations in regard to your training and seek help and guidance from your colleagues if you feel unconfident in any aspect of your role.
  • Develop skills around effective and preferred methods of communication with individuals.
  • Learn about the importance of keeping buildings, people and others safe and secure at all times.
  • Develop writing skills to record records and reports clearly and concisely.
  • Record, store clients records safely and confidentially, be assured in your duty of disclosure.
  • Have a commitment to organising and planning your own work to ensure tasks are completed and deadlines met.
  • Learn about the effective use of IT equipment and software, through administration and the appropriate use of work equipment.
  • Have a commitment to compliance with all organisational policies and procedures, being aware of our whistleblowing procedure.
  • Develop knowledge on how to deal with a concern or complaint and raise concerns of unsafe working practices without delay to a manager or senior leader.
  • Be supported to develop high levels of resilience, tenacity and calmness.
  • Willingness to learn and carry out all health, safety and fire procedures and checks when required.
  • Reflect on your own work practices, ensuring that you follow the expectations set out in the relational working policy and engaging in reflective practice.
  • Demonstrate your contribution within your 6 month work plan, supervision and development plan.
  • Demonstrate the ability to work in partnership with others to support the people we work alongside.
  • Learn and demonstrate you can work within safe, clear professional boundaries
  • Have a commitment to being adaptable, reliable, professional and consistent.

Person Specification – L3 CIH Housing Support Officer Apprenticeship



  • Ability to meet the requirements of a CIH Housing course attached to this apprenticeship and to attend and undertake the studying and coursework to complete the course
  • L2 GCSE English and Maths


  • Ability to meet the entry requirements of the L3 Housing and Support Management apprenticeship standards.



  • Interest and motivation to work within Housing Support


  • Interest and motivation to work within a 3rd sector organisation supporting communities



  • Ability to communicate and present Information
  • Be able to work alongside a wide range of people from different backgrounds.



  • Basic IT skills and willingness to learn new systems
  • Commitment to completing the apprenticeship and complete the training
  • Good timekeeping,
  • Able to attend work and courses at required times


  • Willingness to accept changing priorities and work patterns.



  • Develop a strong culture in accordance YMCA Together values
  • Develop and sustain excellent working relationships with partners, the city council officers and commissioners
  • Develop and sustain sound working relationships with local people and local community groups.
  • Enthusiastic, self-motivated and passionate about their work
  • Flexibility, adaptability and ability to work as part of a team
  • Work within the ethos and philosophy of the YMCA Together


  • Ability to encourage involvement and participation in activities amongst people we work alongside.
  • Commitment to being a part of promoting equality and diversity across the service
  • Develop and sustain excellent working relationships with partners, local groups, the city council officers and commissioners.

If you would like to apply for this role please click here APPLY NOW

To download a copy of our application form, please click HERE

If you would like to apply not directly through the website, please email your completed application form to recruitment@ymcatogether.org.uk