Night Team Leader

Closing date: January 17th, 2022


Job Title: 

Night Team Leader  

Responsible to:  Support Manager 
Responsible for:  Supervision of staff agreed with the Service Manager and the post holder will also carry a small caseload of residents 
Hours of Work:  38.6 hours a week 
Location:  YMCA – Liverpool 
Salary and benefits: 




Holiday entitlement is 25 days pro-rata plus bank holidays 

5% contributing pension  


YMCA Together is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people to find acceptance, community and activity. We provide services across the YMCA work streams of accommodation, family workhealth and wellbeing and training and education. 

Our accommodation offer is made up of: supported accommodation for people experiencing homelessness; intensive support for individuals with complex needs; move on accommodation for individuals closer to independence; specialist service for individuals with mental ill health and a young offenders service. 

The offer around family work includes: An Early Years Foundation Stage nursery in Southport; 3 x Liverpool based refuges for women and children fleeing or at risk from domestic abuse. 

Our work around health and wellbeing includes a large leisure centre in Southport and targeted health interventions. 

Within the training and education workstream, we deliver therapeutic horticulture, animal care and low impact sports at our Dutch Farm project based in South Liverpool.  

Our Mission is to inspire and support people by: 

  • promoting choice and independence  
  • valuing the individual 
  • maximising potential 
  • instilling hope 

 Job purpose 

Based in Liverpool, your role will be to provide an additional level of operational leadership in the service that ensures that staff are supported to grow and develop within their role. To support the Service Manager to carry out their duties in delivering a service of excellence.  

Hours of work 

The post holder will be working shift work in accordance with their service rota 

Duties and responsibilities 

  • Supervise a team of night customer support officers 
  • Managing a small caseload of service users 
  • Maintain excellent communication with YMCA Together Management team 
  • Attend fortnightly team meeting 
  • Lead on the monitoring and reporting of Serious Incidents, Safeguarding and Health & Safety for the service and report back to OLT (operational leadership team) 
  • Prepare for QAASU inspections as required.  

Responsibilities to the Support Manager 

  • To compile and collate monthly reports on KPI’s 
  • Ensure YMCA Together complies with contractual requirements  
  • To give informed opinions and make recommendations regarding support, housing and HR issues that impact on the service, Service Users and staff team. 
  • To make recommendations to the Support Manager on the development of the service which involve any financial commitments or alterations to service delivery 
  • Attend and meaningfully contribute to weekly communication meetings with the Support Manager, submitting reports on request 

Representing YMCA Together 

  • Attend all meetings both internal and external  
  • Attend stakeholder days, forums and other external events 
  • Represent the YMCA at regional and national level from time to time 
  • Develop relationships with partner agencies, referral agencies and all other stakeholders 

Line Management and HR responsibilities 

  • Support and develop the capacity and motivation of the team to deliver an innovative and high quality support and housing service 
  • Monitor the team’s contribution to the collection of rents and ensuring compliance of staff with the HB application process and complex HB claims 
  • Collate data on the performance of the service and team and make recommendations to the Support Manager to ensure the service achieves its KPI’s 
  • Allocation of Service Users to support workers to ensure the residents have the most appropriate support worker assigned 
  • Ensure the induction of new staff to the service 

Working with Service Users 

  • Case work a small caseload of service users. 
  • Encourage involvement and participation from residents in the development, running and shaping of the service 

Health and Safety 

  • Liaise with emergency services 
  • Ensure at all time the safety of yourselves and others on the premises in which you work 
  • Ensure the buildings meet legislation requirements 


  • Develop trusting and secure working relationships with colleagues, sharing information and expertise, covering absence and working together to deliver high quality services. 
  • Maintain contacts with local statutory and voluntary agencies and organisations attending/ representing YMCA Together at relevant local community forums, seminars and conferences as required. 
  • Contribute to the organisations formulation of policy and procedures 
  • Attend and participate in team meetings to ensure good communications and liaison with colleagues  
  • Prepare for and attend supervision and appraisal sessions with the Support Manager taking direction as appropriate and contributing to the development of both you and the service 


  • Undertake own administrative services 
  • Uphold and nurture YMCA Together’s Equal Opportunities policy of anti-discrimination, and demonstrate a culture of inclusion, anti-discriminatory and anti-racist practices 
  • Adhere to Protection from abuse policy 
  • Report and log all safeguarding incidents 
  • Observe and ensure compliance with the professional boundaries and data protection policy 

The post holder will be expected to carry out other duties consistent with the responsibilities of the post and may be requested from time to time, they will be expected to demonstrate flexibility in all areas of their work. They will be expected to carry out some out of hours duties such as emergencies and meetings called at short notice 

Scope and limits of authority 

Work within agreed policies recommending changes where necessary and co operate with all other staff to ensure the best interests of YMCA Together are always a prime consideration. 


Person Specification Night Team Leader 

  Essential   Desirable 
Qualifications  A degree level qualification or equivalent  in a relevant discipline, or a significant level of experience 



management or training related qualification 

Experience  Experience of  working in a setting supporting people with multiply and complex needs who have experienced a period of homelessness 

Must be financial literate 


Experience of delivering training 

Experience of supervising staff 

Knowledge  Working knowledge of housing legislation, , Health & Safety, protection of vulnerable adults, safeguarding,  

A comprehensive working knowledge of the latest best practice in 

  • Risk Assessments 
  • Creative support planning 
  • Welfare Reform 
  • Human Resource Management 
  • Supporting complex needs 


Knowledge of day services 

Working knowledge of health interventions 

Knowledge of Trauma Informed Care 

Skills  The technical ability to: 

Manage the day to day running of the service and the issues arising from a 24/7 service 365 days a year 

Develop a high quality person centred approach 

Develop the potential of individual staff via supervisions and appraisals to facilitate effective succession planning  

Must be computer literate in MS Word, MS Excel, MS office and have the ability to learn new software packages 

Behaviour/ attributes  Must have the Interpersonal ability and skills to: 

Develop a strong culture in accordance YMCA Together values 

Develop and sustain excellent working relationships with partners, the city council officers and commissioners 

Develop and sustain sound working relationships with local people and local community groups. 

Enthusiastic, self motivated and passionate about their work 

Flexibility, adaptability and ability to work as part of a team 

Ability to work within the ethos and philosophy of the YMCA