Night Team Leader – Nightingale House and Stepping Stone

Closing date: October 18th, 2023

Job Title:

Night Team Leader – Nightingale House and Stepping Stones

Responsible to:

Service Manager

Responsible for:

N/A

Hours of Work:

38.6 hrs per week working various shifts

Location:

YMCA Together – Nightingale and Stepping Stones – maybe required to attend other YMCA Together services

Salary and benefits:

£28,438 per annum + 5% on call allowance

  • 33 days annual leave including bank holidays per annum
  • Paid Medicash support
  • Birthday Day off
  • Spiritual Day off
  • Charity day of your choice
  • Well-being Hours
  • Cycle To Work Scheme
  • Refer a Friend Scheme
  • Company Pension Scheme 4%
  • Funded Training Opportunities

YMCA Together has been voted No1 Charity to work for by our employees in 2022. YMCA is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.

YMCA Together is a truly value driven organisation.

Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.

Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.

Job Purpose

Based in our Mental Health Services based in Sefton, your role will be to provide an additional level of operational leadership in the service that ensures that staff are supported to grow and develop within their role. To support the Service Manager to carry out their duties in delivering a service of excellence. The aim of your role will be to ensure that all housing related duties are correctly managed and that we meet all of the compliance needs for health and safety.

Hours of Work

The post holder will be working shift work in accordance with their service rota

Duties and responsibilities

  • Manage a team of Night Support Assistants undertaking regular supervisions, annual appraisals, identifying training needs and opportunities and providing feedback
  • Provide professional support and advice to the night staff team at Nightingale House, Stepping Stones & Whitman House
  • Manage the rota’s for night staff at both Nightingale House & Stepping Stones – being responsible for the management of provision of adequate & appropriate shift cover
  • Coach the team to deliver a person-centred service using psychologically informed techniques
  • Put into practice the values and the strategic aims of YMCA Together and of the service and coach and develop the team to implement change and to do the same
  • Deliver effective communication across the Night staff team and across other services within YMCA Together, offering mentoring and support
  • Provide on call bronze support with other Night Team Leaders and Senior Night Support Assistant across all services. This includes regular telephone support and buddy calls to other services but in some circumstances could require moving to and working from another service
  • Maintain excellent communication with YMCA Together Management team
  • Attend, or in the absence of service manager, hold fortnightly team meetings
  • Lead on the monitoring and reporting of Serious Incidents, Safeguarding and Health & Safety for the service and report back to OLT (operational leadership team)
  • To be able to identify training gaps within the support team and support the manager in addressing any unmet needs.

Responsibilities to the Support Manager

  • To compile and collate monthly reports on KPI’s
  • Ensure YMCA Together complies with contractual requirements
  • To give informed opinions and make recommendations regarding support, housing and HR issues that impact on the service, Service Users and staff team.
  • To make recommendations to the Support Manager on the development of the service which involve any financial commitments or alterations to service delivery
  • Attend and meaningfully contribute to weekly communication meetings with the Support Manager, submitting reports on request

Representing YMCA Together

  • Attend all meetings both internal and external
  • Attend stakeholder days, forums and other external events
  • Represent YMCA Together at regional and national level from time to time
  • Develop relationships with partner agencies, referral agencies and all other stakeholders.

Line Management and HR responsibilities

  • Support and develop the capacity and motivation of the team to deliver an innovative and high-quality support and housing service
  • Collate data on the performance of the service and team and make recommendations to the Support Manager to ensure the service achieves its KPI’s
  • Allocation of Service Users to support workers to ensure the residents have the most appropriate support worker assigned
  • Ensure the induction of new staff to the service.

Working with Service Users

  • Encourage involvement and participation from residents in the development, running and shaping of the service.

Health and Safety

  • Liaise with emergency services
  • Ensure at all times the safety of yourselves and others on the premises in which you work
  • Ensure the buildings meet legislation requirements.

Teamwork

  • Develop trusting and secure working relationships with colleagues, sharing information and expertise, covering absence and working together to deliver high quality services.
  • Maintain contacts with local statutory and voluntary agencies and organisations attending/ representing YMCA Together at relevant local community forums, seminars and conferences as required.
  • Contribute to the organisations formulation of policy and procedures
  • Attend and participate in team meetings to ensure good communications and liaison with colleagues
  • Prepare for and attend supervision and appraisal sessions with the Support Manager taking direction as appropriate and contributing to the development of both you and the service.
  • Promote the values of the organisation & advocate the required shared values of team working.

General

  • Undertake own administrative services
  • Uphold and develop YMCA Together Equal opportunities and Diversity policy of anti-discriminatory practices across all services
  • Adhere to Protection from abuse policy
  • Report and log all safeguarding incidents
  • Observe and ensure compliance with the professional boundaries and data protection policy.
  • Report to line manage on medication concerns, near miss events

The post holder will be expected to carry out other duties consistent with the responsibilities of the post and may be requested from time to time, they will be expected to demonstrate flexibility in all areas of their work. They will be expected to carry out some out of hours duties such as emergencies and meetings called at short notice.

Scope and limits of authority

Work within agreed policies recommending changes where necessary and co-operate with all other staff to ensure the best interests of YMCA Together are always a prime consideration.

Person Specification – Night Team Leader

Qualifications

Desirable

  • Recognised management or training related qualification

Experience

Essential

  • Experience of working in a setting supporting people with multiple and complex needs who have experienced a period of homelessness

Desirable

  • Experience of delivering training
  • Experience of supervising staff

Knowledge

Essential

  • Working knowledge of housing legislation, Health & Safety, protection of vulnerable adults, safeguarding,
  • A comprehensive working knowledge of the latest best practice in:
    • Risk Assessments
    • Creative support planning
    • Welfare Reform
    • Human Resource Management
    • Supporting Complex Needs

Desirable

  • Working knowledge of health interventions
  • Knowledge of Trauma Informed Care

Skills

Essential

The technical ability to:

  • Manage the night running of the service and the issues arising from the service
  • Develop a high-quality person-centred approach
  • Develop the potential of individual staff via supervisions and appraisals to facilitate effective succession planning
  • Must be computer literate in MS Word, MS Excel, MS office and have the ability to learn new software packages

 

Behaviour/Attributes

Essential

 

Must have the Interpersonal ability and skills to:

  • Develop a strong culture in accordance YMCA Together values
  • Develop and sustain excellent working relationships with partners, the city council officers and commissioners
  • Develop and sustain sound working relationships with local people and local community groups.
  • Enthusiastic, self-motivated and passionate about their work
  • Flexibility, adaptability and ability to work as part of a team
  • Work within the ethos and philosophy of the YMCA Together

If you would like to apply for this role please click here APPLY NOW

To download a copy of our application form, please click HERE

If you would like to apply not directly through the website, please email your completed application form to recruitment@ymcatogether.org.uk

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