Project Administrator

Closing date: September 22nd, 2023

Job Title:

Project Administrator

Responsible to:

Director of Performance

Responsible for:

N/A

Hours of Work:

22.5 Hrs per Week

Location:

YMCA Together – Leeds Street

Salary and benefits:

£15,792

  • 33 days annual leave including bank holidays per annum (Pro Rata)
  • Paid Medicash support
  • Birthday Day off
  • Charity day of your choice
  • Well-being Hours
  • Cycle To Work Scheme
  • Refer a Friend Scheme
  • Company Pension Scheme 4%
  • Funded Training Opportunities
  • Flexible Working Available

YMCA Together has been voted No1 Charity to work for by our employees in 2022. YMCA is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.

YMCA Together is a truly value driven organisation.

Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.

Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.

Main purpose of job

As part of an existing MainStay team the successful applicant will provide support to services and system users of the MainStay system. Your role will monitor use of the system and provide guidance where appropriate. Your role will also produce reports for services and commissioners as well as help further develop the system. Your role will also support the MainStay team with GDPR compliance.

Hours of Work

The hours of work are 22.5 hours per week.

Main Responsibilities

  • To ensure system users, service users and outside agencies receive high quality customer service.
  • To produce timely and accurate reports for commissioners and services.
  • To support the team with data deletion and GDPR responsibilities.

Specific Duties

  • Providing system administration and help desk support to system users of MainStay and related systems, responding to queries received via telephone and email.
  • To provide help and assistance to service users and agencies by providing relevant information and signposting.
  • Monitoring and Auditing of MainStay system to ensure compliance with contractual obligations. This will include highlighting performance issues and providing system guidance where appropriate.
  • Creation and compilation of reports for services and local authorities.
  • Assisting MainStay team with GDPR ensuring that Information Sharing Protocols are followed by system users. This will include assisting with data deletion and auditing of consent forms
  • Creation of guidance materials for services.
  • Further developing the system and accompanying processes in consultation with existing services.
  • Work flexibly to meet the changing needs of the organisation.
  • Monitor and reviewing waiting lists this may include contacting service users and liaising with services supporting service users.
  • Undertake any other duties that may be reasonably requested.

Professional Practice and Development

  • Attend regular supervision sessions with the Director of Performance in accordance with the supervision contract.
  • Maintain good professional practice and ensure ongoing development, through use of supervision and training.
  • Respect the confidentiality of service users using the service and be responsible for the security of personal and confidential information.
  • Carry out all these duties within the organisation’s safety guidelines

Person Specification – Project Administrator

Qualifications

Essential

  • GCSE Maths and English or Equivalent

Desirable

  • Excel Level 1
  • Training Qualification

Experience

Essential

  • Experience of customer service or support.
  • Experience of delivering training/presenting.

Desirable

  • Experience of working in homeless services
  • Experience of MainStay

Knowledge

Essential

  • Excellent written and oral communication skills
  • Organised, with excellent planning and time management skills
  • Strong and demonstrable people management skills
  • Ability to produce and analyse reports.
  • Must be computer literate in MS Word, MS Excel, MS office and have the ability to learn new software packages.
  • Ability to work as part of a team
  • Ability to provide high quality customer service.
  • Ability to prioritise and manage own workload

Desirable

  • Knowledge of MainStay/Homeless Services
  • Knowledge of GDPR

Skills

Essential

  • Excellent written and oral communication skills
  • Organised, with excellent planning and time management skills
  • Strong and demonstrable people management skills
  • Ability to produce and analyse reports.
  • Must be computer literate in MS Word, MS Excel, MS office and have the ability to learn new software packages.
  • Ability to work as part of a team
  • Ability to provide high quality customer service.
  • Ability to prioritise and manage own workload

Behaviour/Attributes

Essential

  • Develop a strong culture in accordance YMCA Liverpool and Sefton values
  • Develop and sustain excellent working relationships with system users, partners, the city council officers and commissioners.
  • Enthusiastic, self motivated and passionate about their work.
  • Flexibility, adaptability and ability to work as part of a team.
  • Ability to work within the ethos and philosophy of the YMCA
  • Credible, Trustworthy, Reliable, Team worker

If you would like to apply for this role please click here APPLY NOW

To download a copy of our application form, please click HERE

If you would like to apply not directly through the website, please email your completed application form to recruitment@ymcatogether.org.uk

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