Quality Assurance Manager

Closing date: April 29th, 2024

Job Title:

Quality Assurance Manager

Responsible to:

Director of Quality

Responsible for:


Hours of Work:

37.5 hours per week


YMCA Together – Various Locations

Salary and benefits:

  • £ 34,995 per annum
  • 33 days annual leave including bank holidays per annum
  • Paid Medicash support
  • Birthday day off
  • Charity day of your choice
  • Well-being Hours
  • Cycle To Work Scheme
  • Refer a Friend Scheme
  • Company Pension Scheme 4%
  • Funded Training Opportunities

Shortlisting and Interview Dates

Shortlisting 2nd May 2024

Interviews 10th May 2024

YMCA Together is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.

YMCA Together is a truly value driven organisation.

Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.

Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.

Job Purpose

Based across YMCA services your role will help with the implementation of a quality assurance framework across the organisation. Working with the Director of Quality and YMCA services to help embed and enhance staff engagement in the management of quality.

Your role will support services with evidencing high quality support, developing processes and establishing best practice.

Coordinating and Conducting Service Audits with Heads of Departments.

Providing effective data analysis around key areas of support and providing performance data for stakeholders.

Hours of work

37.5 hours across 5 days (flexible working may be agreed on request)

Duties and responsibilities

  • Assisting with the implementation of a Quality Assurance Framework highlighting good and bad practice, completing service audits with heads of departments, and developing policies and procedures to enhance both the quality of services and evidencing support.
  • Assisting the Director of Quality with the contract management of the Liverpool Accommodation Based Support Consortium. Including working closely with services to improve support standards.
  • Assisting YMCA and Consortium services prepare for external audits.
  • Ensuring data is compliant with NDTMS requirements and submitting NDTMS returns on behalf of the organisation.
  • Designing and providing performance reports
  • Identifying improvements and issues in the delivery of support and working with services to help evidence support.
  • Delivering workshops and updating process documentation to assist managers and support workers.
  • Building strong relationships with stakeholders both internally and externally to ensure that communications and relations are effective.
  • Identification and execution of ongoing process improvement opportunities, including working with the Director of Quality to establish shared data across YMCA services.
  • Management of smaller sub-contractors involved in the delivery of support including checking relevant DBS, insurance in place and delivery in line with targets.

Responsibilities to the Leadership Team

  • To provide Service Performance Reports and Quality Assurance Reports.
  • Ensure YMCA Together complies with contractual requirements.
  • Attend regular supervision sessions with the Director of Quality in accordance with the supervision contract.
  • Maintain good professional practice and ensure ongoing development, through use of supervision and training.
  • Respect the confidentiality of service users using the service and be responsible for the security of personal and confidential information.
  • Carry out all these duties within the organisation’s safety guidelines.

Representing YMCA Together

  • Attend meetings both internal and external.
  • Attend stakeholder days, forums, and other external events.
  • Represent YMCA Together at regional and national level from time to time.
  • Develop relationships with partner agencies.
  • Maintain up to date knowledge of NDTMS and contractual KPI’s and internal support standards.
  • Maintain up to date knowledge of YMCA Together services and the Liverpool Accommodation Based Support Consortium.

Health and Safety

  • Ensure at all times the safety of yourselves and others on the premises in which you work.


  • Develop trusting and secure working relationships with colleagues, sharing information and expertise
  • Contribute to the organisations formulation of policy and procedures in relation to the governance of data and the quality of services.
  • Attend and participate in meetings, when required, to ensure good communications and liaison with colleagues.
  • Prepare for and attend supervision and appraisal sessions with the Director of Quality, taking direction as appropriate and contributing to the development of both you and the services.
  • Collate data on the performance of the services and the findings of service audits making recommendations to the Service Managers and SLT to improve performance.
  • Provide training and support to services in relation to evidencing support and data recording.


  • Undertake own administrative services
  • Uphold and develop YMCA Together Equal opportunities and Diversity policy of anti-discriminatory practices across all services
  • Adhere to Protection from abuse policy
  • Report and log all safeguarding incidents
  • Observe and ensure compliance with the professional boundaries and data protection policy.

The post holder will be expected to carry out other duties consistent with quality assurance and may be requested from time to time to demonstrate flexibility in all areas of their work. They will be expected to carry out some out of hours duties such as emergencies and reports requested at short notice.

Scope and Limits of Authority

Work within agreed policies recommending changes where necessary and co-operate with all other staff to ensure the best interests of YMCA Together are always a prime consideration.

Person Specification – Quality Assurance Manager



  • A significant level of experience or /and Housing, management or training related qualification.


  • A degree level qualification or equivalent in a relevant discipline



  • Experience of providing reports including analysis of data
  • Experience of managing support services
  • Experience of developing processes and procedures
  • Experience of working as part of a team
  • Experience of operational HR matters such as Supervising Staff/recruitment/ selection/ induction of employees and volunteers
  • Working knowledge of housing legislation, HMO requirements, Health & Safety, protection of vulnerable adults, safeguarding


  • Experience of managing homeless/mental health/DA or recovery services
  • CIH level 4 or above in housing practice.
  • Experience of conducting/preparing quality audits



  • A comprehensive working knowledge of good practice in providing support services.
  • Working knowledge of housing legislation,  Health & Safety, protection of vulnerable adults, safeguarding


  • Knowledge of YMCAT services
  • Working knowledge of systems including Mainstay, DAVE, NDTMS
  • Knowledge of CAT (cognitive Analytical Therapy
  • Knowledge of KPIs across the services
  • Proficient in the use of Excel



  • Organised with excellent planning and time management skills.
  • Good analytical skills.
  • Ability to prioritise and manage own workload.
  • Excellent written and oral communication skills.
  • Ability to manage collate and manage large amounts of data.
  • Active listening skills
  • Must be computer literate in MS Word, MS Excel, MS office and have the ability to learn new software packages

Behaviour/ Attributes


  • Must have the Interpersonal ability and skills to:
  • Develop a strong culture in accordance YMCA Together values – Strength, Humility Respect, Empathy and Kindness
  • Develop and sustain excellent working relationships with partners
  • Enthusiastic, self-motivated and passionate about their work
  • Flexibility, adaptability and ability to work as part of a team
  • Ability to work within the ethos and philosophy of YMCA Together

If you would like to apply for this role please click here APPLY NOW

To download a copy of our application form, please click HERE

If you would like to apply not directly through the website, please email your completed application form to recruitment@ymcatogether.org.uk