Team Leader – Fixed Term for 9 Months

Closing date: June 10th, 2022

Job Title:

Team Leader 9-month secondment

Responsible to:

Service Manager

Responsible for:

Supervision of staff agreed with the Service Manager and the post holder may also carry a small caseload of residents

Hours of Work:

37.5 hours a week


YMCA – Refuge

Salary and benefits:

  • £27,610 per annum
  • Holiday entitlement is 25 days pro-rata plus bank holidays
  • 4% contributing pension
  • Birthday day off
  • Wellbeing Hours
  • Medicash
  • Charity Day
  • Refer a Friend Scheme

YMCA Together is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.

YMCA Together is a truly value driven organisation.

Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.

Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.

Job Purpose

Based in our Refuge your role will strengthen the level of operational leadership in the service that ensures that staff are supported to grow and develop within their role. To support the Service Manager to carry out their duties in delivering a service of excellence in a respectful way.

Hours of work

The post holder will be working shift work in accordance with their service rota.

Duties and responsibilities

  • Lead a team of support staff
  • Managing a small caseload of service users
  • Maintain excellent communication with YMCA Together Management team
  • Lead on the monitoring and reporting of Serious Incidents, Safeguarding and Health & Safety for the service and report back to OLT (operational leadership team).

Responsibilities to the Service Manager

  • To compile and collate monthly reports on KPI’s
  • Ensure YMCA Together complies with contractual requirements
  • To give informed opinions and make recommendations regarding support, housing and HR issues that impact on the service, Service Users and staff team.
  • To make recommendations to the Service Manager on the development of the service which involve any financial commitments or alterations to service delivery
  • Attend and meaningfully contribute to weekly communication meetings with the Support Manager, submitting reports on request

Representing YMCA Together

  • Attend all meetings both internal and external
  • Attend stakeholder days, forums and other external events
  • Represent the YMCA at regional and national level from time to time
  • Develop relationships with partner agencies, referral agencies and all other stakeholders

Line Management and HR responsibilities

  • Support and develop the capacity and motivation of the team to deliver an innovative and high quality support and housing service
  • Monitor the team’s contribution to the collection of rents and ensuring compliance of staff with the HB application process and complex HB claims
  • Collate data on the performance of the service and team and make recommendations to the Support Manager to ensure the service achieves its KPI’s
  • Allocation of Service Users to support workers to ensure the residents have the most appropriate support worker assigned
  • Ensure the induction of new staff to the service

Working with Service Users

  • Case work a small caseload of service users.
  • Encourage involvement and participation from residents in the development, running and shaping of the service

Health and Safety

  • Liaise with emergency services
  • Ensure at all time the safety of yourselves and others on the premises in which you work
  • Ensure the buildings meet legislation requirements


  • Develop trusting and secure working relationships with colleagues, sharing information and expertise, covering absence and working together to deliver high quality services.
  • Maintain contacts with local statutory and voluntary agencies and organisations attending/ representing YMCA Together at relevant local community forums, seminars and conferences as required.
  • Contribute to the organisations formulation of policy and procedures
  • Attend and participate in team meetings to ensure good communications and liaison with colleagues
  • Prepare for and attend supervision and appraisal sessions with the Support Manager taking direction as appropriate and contributing to the development of both you and the service


  • Undertake own administrative services
  • Up hold and develop YMCA Together Equal opportunities and Diversity policy of anti discriminatory practices across all services
  • Adhere to Protection from abuse policy
  • Report and log all safeguarding incidents
  • Observe and ensure compliance with the professional boundaries and data protection policy

Person Specification – Temporary Staffing Manager

Qualifications – Essential

  • A degree level qualification or equivalent  in a relevant discipline, or a significant level of experience

Qualifications – Desirable

  • Recognised management or training related qualification

Experiences – Essential

  • Experience of  working in a setting supporting people with multiply and complex needs who have experienced a period of homelessness
  • Must be financial literate

Experiences – Desirable

  • Experience of delivering training
  • Experience of supervising staff

Knowledge – Essential

Working knowledge of housing legislation, , Health & Safety, protection of vulnerable adults, safeguarding,

A comprehensive working knowledge of the latest best practice in

  • Risk Assessments
  • Creative support planning
  • Welfare Reform
  • Human Resource Management
  • Supporting complex needs

Knowledge – Desirable

  • Knowledge of day services
  • Working knowledge of health interventions
  • Knowledge of Trauma Informed Care

Skills – Essential

The technical ability to:

  • Manage the day to day running of the service and the issues arising from a 24/7 service 365 days a year
  • Develop a high quality person centred approach
  • Develop the potential of individual staff via supervisions and appraisals to facilitate effective succession planning
  • Must be computer literate in MS Word, MS Excel, MS office and have the ability to learn new software packages

Behaviour/ Attributes – Essential

Must have the Interpersonal ability and skills to:

  • Develop a strong culture in accordance YMCA Liverpool and Sefton values
  • Develop and sustain excellent working relationships with partners, the city council officers and commissioners
  • Develop and sustain sound working relationships with local people and local community groups.
  • Enthusiastic, self motivated and passionate about their work
  • Flexibility, adaptability and ability to work as part of a team
  • Ability to work within the ethos and philosophy of the YMCA

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