Team Leader – Dispersed

Closing date: May 20th, 2024

Job Title:

Team Leader

Responsible to:

Service Manager

Responsible for:

Supervision of staff agreed with the Service Manager and the post holder will also carry a small caseload of residents.

Hours of Work:

37.5 hours a week – The post holder will be mainly working Monday to Friday 9-5, but this will change to a later shift pattern as the service develops.


YMCA Together – Based at Leeds street, work within the Liverpool community  

Salary and benefits:

  • £29,291
  • 33 days annual leave including bank holidays per annum
  • Paid Medicash support
  • Birthday day off
  • Charity day of your choice
  • Well-being Hours
  • Cycle To Work Scheme
  • Refer a Friend Scheme
  • Company Pension Scheme 4%
  • Funded Training Opportunities

Shortlisting and Interview Dates

Shortlisting 23rd May 2024

Interview/Assessment Day 27th May 2024

YMCA Together is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.

YMCA Together is a truly value driven organisation.

Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.

Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.

Job Purpose

Working from Leeds street your role will be to provide an additional level of operational leadership in the Dispersed service that ensures that staff are supported to grow and develop within their role. To support the Service Manager to carry out their duties in delivering a service of excellence. To ensure that the support team understand the principles of providing move on support and how to  enable tenants to develop their independent living skills before fully independent living.  

You will also be expected to assist in the provision of effective, high quality support services to tenants that have recently experienced homelessness who may have complex needs such as offending behaviour, substance misuse problems, mental health issues and who are vulnerable to returning into more temporary accommodation. 

To work closely as part of a team with Head of Community housing and OLT in the development of operational planning and service delivery to the highest standards.  

Hours of Work

The post holder will be mainly working Monday to Friday 9-5, but this will change to a later shift pattern as the service develops. 

Duties and responsibilities

  • Attend, or in the absence of service managers, hold fortnightly team meeting 
  • Lead on the delivery of a forward-thinking support service that proactively meets the needs of those that live within our properties. 
  • Ensure that Tenants have a full understanding of their rights and responsibilities during their stay.  
  • Work with the management team to ensure that all health and safety checks are completed and that as a service it is fully compliant in this area. 
  • Prepare for QAASU inspections as required.  
  • Identify any training needs within the support team and address these alongside the L and D department. 
  • Holistically look at the service and liaise with  the housing services team to manage voids and maintenance requests. 
  • Lead on reflective practise or commit to the 6-month CAT training course to ensure that this can take place. 
  • Actively lead on managing the rota and ensuring that the service can fully operate while managing any staff absences/AL. 
  • Work alongside the Leadership team to manage the health and safety compliance of the properties within our housing stock
  • Ensure that all Housing benefit revenue is effectively collected and upskill support teams to manage this with their individual caseloads. 
  • Manage, update, and communicate tenants risk assessments in line with YMCA Together policy and procedure. 
  • Ensure tenants shape their own support and understand the purpose of the support provided. 
  • Work with the team to reach KPIs around planned moved on from service to their own fully independent accommodation.  
  • Hold planned key-work sessions each week with your caseload using a person-centred reflective approach. 
  • Assess support needs via Outcomes Star assessments, ITEP mapping and plan support around individual need. Regularly review and develop mutually agreed support plans with tenant’s and any other professional involved in the support of those individuals e.g., Social Workers, CPNs, Probation Officers 
  • Up to date records must be kept on both support planning systems MainStay and DAVE. 
  • Conduct monthly/quarterly risk assessments of tenants keeping all relevant parties informed of updates/changes. 
  • Motivate and challenge tenants  so they realise their goals. 
  • Encourage involvement and participation among tenants in the running and shaping of the service provided by planning and attending regular service user meetings and forums. 
  • Deal promptly with all complaints and protection from abuse disclosures. 
  • Demonstrate creativity in overcoming obstacles and a commitment to working with and providing support to vulnerable people. 

Responsibilities to the Support Manager

  • To compile and collate monthly reports on KPI’s
  • Ensure YMCA Together complies with contractual requirements
  • To give informed opinions and make recommendations regarding support, housing and HR issues that impact on the service, Service Users and staff team.
  • To make recommendations to the Support Manager on the development of the service which involve any financial commitments or alterations to service delivery
  • Attend and meaningfully contribute to weekly communication meetings with the Support Manager, submitting reports on request

Representing YMCA Together

  • To support the staff team to fully embed appropriate Lone working strategies and practices  
  • To report, log and communicate all incidents to the appropriate people. 
  • To adhere to all risk management protocols. 
  • To lead on ensuring 100% compliance with all Health and safety  requirements  


  • To share information and expertise with the team, covering absence, and working together to provide a high-quality service. 
  • To contribute to the formulation of policy and procedures in relation to support services. 
  • Attend to all enquiries and pass messages onto relevant people. 
  • Develop excellent and robust relationships, protocols, contacts and service level agreements with referring agencies, statutory services, and wider stakeholder.  
  • To attend and participate in regular team meetings to ensure good communication. 
  • To work collaboratively with the who of the community housing team and share/develop  good practise and learning across all of the services  


  • Undertake own administrative services. 
  • Uphold and develop YMCA Together Equal opportunities and Diversity policy of anti-discriminatory practices across all services. 
  • Adhere to Protection from abuse policy. 
  • Report and log all safeguarding incidents. 
  • Observe and ensure compliance with the professional boundaries and data protection policy. 

The post holder will be required to have contact with a variety of people during the course of their work. The context of this contact will vary from formal ‘Key working’ to informal networking and relationship building with the Local Authority and other relevant agencies. 

Annual appraisal and regular work review with line managers is an operational requirement, as is attendance at weekly support team meetings. 

It is recognised that the organisation is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job. 

Person Specification – Team Leader



  • Qualification or working experience in homelessness, Tenancy management and supporting vulnerable people. 


  • A recognised qualification in substance misuse or mental health 
  • Qualification in welfare rights 
  • IT qualification such as CLAIT, ECDL, ITQ



  • At least 1 years’ experience of working with vulnerable adults and a working knowledge of Resettlement, support planning, welfare rights, benefits advice, mental health issues, offending, drug and alcohol misuse, harm reduction, working with partner agencies and safeguarding. 


  • Knowledge of support planning and models of change  
  • Experience of co coordinating three-way meetings 
  • Experience of working with families and safeguarding needs of children. 



  • A working knowledge of providing intensive support to vulnerable client groups. 
  • A working knowledge of Health & Safety issues 
  • A clear understanding of complex needs support issues such as mental health, homelessness, substance misuse and offending  
  • Knowledge of safeguarding protocols 
  • Understanding of how to work alongside behaviours that we may find challenging.


  • Knowledge of health interventions  
  • Knowledge of welfare rights 
  • Knowledge of the Cognitive Analytical Therapy (CAT) framework 
  • Knowledge of health intervention and harm reduction. 



  • Computer literate, competent in working with Microsoft word, outlook, windows. 
  • The ability to conduct comprehensive and accurate risk assessments. 
  • To provide effective and consistent support planning with the people we support 
  • Excellent IT, communication, interpersonal, interviewing and assessment skills. 
  • Excellent administration skills and the ability to accurately and concisely record information and write reports. 
  • Plan and deliver workshops and training sessions to residents, staff and partner agencies. 
  • Demonstrate creativity in overcoming obstacles and a commitment to working with and providing support to vulnerable people. 
  • Ability and willingness to work unsupervised. 
  • Ability to prioritise workload and meet deadlines. 


  • Analytical, data collation and reporting skills 

Behaviour/ Attributes


  • Committed to improving the lives of people with complex needs. 
  • Committed to own personal development and CPD planning. 
  • Creative and dynamic approach with the ability to “think outside of the box” when providing solutions. 
  • Energetic, highly motivated with a reputation of being held in high regard by peers. 
  • Excellent interpersonal/ communication skills 
  • Excellent negotiation/ mediation skills 
  • Committed to own career development. 
  • Ability to work within & have commitment to YMCA ethos, philosophy and SHREK values, Strength, Humility, Respect, Empathy and Kindness 
  • Energetic, dynamic and self-motivated

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