Team Leader Mental Health Service
Closing date: February 13th, 2026
TEAM LEADER – NIGHTINGALE HOUSE
Location: Based at Nightingale House Balliol Road however ability to travel and support our alternative outreach services which include Norwich Road
Salary: £30,170.22
Hours: 37.5 hours per week, the post holder will be working shift work in accordance with their service rota across days and evenings to meet the needs of the service
Job Type: Permanent/Fixed Term
Shortlisting 17th Feb
Interview 20th Feb
Why this role would be great for you
We are seeking a compassionate and motivated Team Leader to provide an additional level of operational leadership in the service that ensures staff are supported to grow and develop within their role. This is an exciting opportunity for someone to support the Service Manager to carry out their duties in delivering a service of excellence.
Nightingale House is a 25 bed residential service to support those who have been discharged from hospital after being hospitalised due to a mental health deterioration. The post holder will also lead on Norwich Road, a 6 bed step down service in our community. This will include supporting the residents who live in this accommodation i.e. completing support sessions, updating risk assessments, and ensuring fire checks are completed amongst other duties.
The successful candidate will be responsible for supervising some of our staff team at Nightingale House, this will include completing supervisions, induction plans, amongst other documents required for People HR. They will also be expected to ensure the rota is updated to ensure we have enough staff to ensure the service runs safely. This includes an understanding of connect teams and utilising bank staff, and/or agency when needed.
The post holder is expected to have a visible presence in service, managing their diary to ensure tasks are completed on time, and having an interest and passion for mental health services. The applicant will be expected to work with both the team, and the manager to ensure Nightingale meets its KPIs, identify training needs, and provide feedback.
The post holder is expected to have an interest in mental health and liaise with mental health teams, social services, amongst other professionals. The post holder will have confidence updating risk assessments, support planning, case notes and a keen understanding of safeguarding protocol. The applicant will be required to complete case file audits to ensure the work we complete in service is streamlined.
Our service is built on the SHREK values and dedicates itself to a person-centred approach.
What your week may look like
The Team Leader will be skilled in supporting people inclusive of both residents and staff. The candidate will coach the whole team to deliver a person-centred service using psychologically informed techniques. The Team Leader will put into practice the values and strategic aims of YMCA Together and of the service and coach and develop the team to implement change and do the same.
Some of the expectations of the role include:
• Support the manager with managing the team at Nightingale House undertaking regular supervisions and providing feedback to the team (day and night)
• Support with management of referrals to service and maintain excellent relationships with key referrers
• Deliver effective communication across the staff team offering mentoring and support
• Maintain excellent communication with YMCA Together Management team
• Attend or hold fortnightly team meeting
• Lead on the monitoring and reporting of Incidents, Safeguarding and Health and Safety for the service and report back to OLT (operational leadership team)
• Prepare for quality audit inspections as required
• Identify training gaps within the support team and support the manager in addressing any unmet needs
• Making recommendations to the Support Manager on the development of the service which involve any financial commitment or alterations to service delivery
What can we offer you
Working with YMCA Together comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA together offers training to support your role and personal development. For a full list of benefits see here: Careers Page | YMCA Together
The skills we are looking for
EXPERIENCE
• Experience of working with individuals with a history of mental health, homelessness and substance misuse
• Ability to demonstrate leadership skills in practice
• Experience of Adult Safeguarding
• Experience of partnership working
• Experience of creative support planning and goal setting
• Experience of formulating risk assessments
• Experience of resettling individuals into independent accommodation
• Experience of working with multi-agencies
• Experience managing maintenance concerns and reporting issues
• Experience leading a team
KNOWLEDGE
• A working knowledge of providing support
• A working knowledge of mental health diagnosis’
• A clear understanding of complex needs support issues such as mental health, homelessness, substance misuse and offending
• Knowledge of safeguarding protocols
• Excellent communication, engagement and interpersonal skills
• Excellent administration skills
EMPATHY and RESPECT
• YMCA ethos, philosophy and SHREK values, Strength, Humility, Respect, Empathy and Kindness
• Energetic, dynamic and self-motivated
COMMITMENT
• Committed to improving the lives of people with complex needs
• Committed to own personal development
• Creative and dynamic approach with the ability to “think outside of the box” when providing solutions
• Energetic, highly motivated with a reputation of being held in high regard by peers
• Excellent interpersonal/ communication skills
• Excellent negotiation/ mediation skills
• Committed to own career development
COMPUTER LITERACY
• Computer literate, competent in working with Microsoft word, outlook, windows
What is a nice to have
• Experience of working within a psychologically informed environment (PIE)
• Experience of Trauma Informed Care and of working in a therapeutic environment
• Experience of Management and Leadership
• Knowledge and understanding of the mental health act
Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.
YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.