Team Leader

Closing date: May 24th, 2023

Job Title:

Team Leader

Responsible to:

Service Manager

Responsible for:


Hours of Work:

Monday to Friday 9-5pm, 37.5 hours per week


YMCA Together Domestic Abuse Safer Accommodation Service

Salary and benefits:

  • £28,438
  •  33 Days Annual leave including holidays per annum
  • Paid Medicash support
  • Birthday Day
  • Charity Day
  • Spiritual Day
  • Well-being Hours
  • Cycle To Work Scheme
  • Refer a Friend Scheme
  • Company Pension Scheme 4%
  • Funded Training Opportunities

This post is only available to female applicants as an Occupational Requirement and permitted under the Equality Act 2010

YMCA Together is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.

YMCA Together is a truly value driven organisation.

Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.

Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.

Job Purpose

Based in Liverpool your role will be to provide an additional level of operational leadership in the service that ensures that staff are supported to grow and develop within their role. To support the Service Manager to carry out their duties in delivering a service of excellence.

Hours of work

The hours of work will be Monday to Friday, 37.5 hours per week.

Duties and responsibilities

  • Provide Support and case management to 6 service users
  • Support and supervise 4 staff members
  • Support planning and move on plans for service users
  • Maintain excellent communication with YMCA Together Management team
  • Attend fortnightly team meeting
  • Lead on the monitoring and reporting of Serious Incidents, Safeguarding and Health & Safety for the service and report back to OLT (operational leadership team)
  • Prepare for QAASU inspections as required.

Responsibilities to the Service Manager

  • To compile and collate monthly reports on KPI’s
  • Ensure YMCA Together complies with contractual requirements
  • To give informed opinions and make recommendations regarding support, housing and HR issues that impact on the service, Service Users and staff team
  • To make recommendations to the Service Manager on the development of the service which involve any financial commitments or alterations to service delivery
  • Attend and meaningfully contribute to weekly communication meetings with the Service Manager, submitting reports on request.

Representing YMCA Together

  • Attend all meetings both internal and external
  • Attend stakeholder days, forums and other external events
  • Represent YMCA Together at regional and national level from time to time
  • Develop relationships with partner agencies, referral agencies and all other stakeholders.

Line Management and HR responsibilities

  • Support and develop the capacity and motivation of the team to deliver an innovative and high-quality support and housing service
  • Monitor the team’s contribution to the collection of rents and ensuring compliance of staff with the HB application process and complex HB claims
  • Collate data on the performance of the service and team and make recommendations to the Service Manager to ensure the service achieves its KPI’s
  • Provide Service Manager with a Quarterly service report on Service performance
  • Ensure the induction of new staff to the service.

Working with Service Users

  • Support planning and move on plans for service users
  • Support staff with the completion of MERIT and MARAC to support clients to ensure safety
  • Encourage involvement and participation from residents in the development, running and shaping of the service.

Health and Safety

  • Liaise with emergency services
  • Ensure at all times the safety of yourselves and others on the premises in which you work
  • Ensure the buildings meet legislation requirements.
  • Support staff and Service Manager completing Health and Safety Audits.


  • Develop trusting and secure working relationships with colleagues, sharing information and expertise, covering absence and working together to deliver high quality services
  • Maintain contacts with local statutory and voluntary agencies and organisations attending/ representing YMCA Together at relevant local community forums, seminars and conferences as required
  • Contribute to the organisations formulation of policy and procedures
  • Attend and participate in team meetings to ensure good communications and liaison with colleagues
  • Prepare for and attend supervision and appraisal sessions with the Support Manager taking direction as appropriate and contributing to the development of both you and the service.


  • Undertake own administrative services
  • Uphold and develop YMCA Together Equal opportunities and Diversity policy of anti-discriminatory practices across all services
  • Adhere to Protection from abuse policy
  • Report and log all safeguarding incidents
  • Observe and ensure compliance with the professional boundaries and data protection policy.

The post holder will be expected to carry out other duties consistent with the responsibilities of the post and may be requested from time to time, they will be expected to demonstrate flexibility in all areas of their work. They will be expected to carry out some out of hours duties such as emergencies and meetings called at short notice.

It is recognised that the organisation is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.

Person Specification – Team Leader



  • Significant level of experience or equivalent relevant qualification


  • Recognised management or training related qualification
  • IDVA qualification or relevant Domestic Abuse qualification



  • Experience of working within the field of Domestic Abuse
  • Experience of working in a setting supporting people with multiply and complex needs
  • Must be financially literate


  • Experience of delivering training
  • Experience of supervising staff



  • Working knowledge of housing legislation, Health & Safety, protection of vulnerable adults, safeguarding,
  • A comprehensive working knowledge of the latest best practice in
  • Risk Assessments
  • Creative support planning
  • Welfare Reform
  • Human Resource Management
  • Supporting complex needs


  • Knowledge of day services
  • Working knowledge of health interventions
  • Knowledge of Trauma Informed Care



The technical ability to:

  • Manage the day to day running of the service and the issues arising from a 24/7 service 365 days a year
  • Develop a high-quality person-centred approach
  • Develop the potential of individual staff via supervisions and appraisals to facilitate effective succession planning
  • Must be computer literate in MS Word, MS Excel, MS office and have the ability to learn new software packages



Must have the Interpersonal ability and skills to:

  • Develop a strong culture in accordance YMCA Together values
  • Develop and sustain excellent working relationships with partners, the city council officers and commissioners
  • Develop and sustain sound working relationships with local people and local community groups.
  • Enthusiastic, self-motivated and passionate about their work
  • Flexibility, adaptability and ability to work as part of a team
  • Ability to work within the ethos and philosophy of the YMCA Together

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