Test Job

Closing date: July 9th, 2024

Job Title:

Test Job

Responsible to:

Service Manager

Responsible for:

N/A

Hours of Work:

Full time posts – 38.6 hours average per week – 4 shifts on, 4 shifts off on a rolling basis

Part time posts – 17.5 hours average per week – 7pm to midnight, 4 on and 4 off on a rolling basis

Location:

YMCA Together – based from 24 hour provision and across Liverpool

Salary and benefits:

£27111
33 days annual leave including bank holidays per annum (pro rata for part time)
Paid Medicash support
Birthday day off
Charity day of your choice
Well-being Hours
Cycle To Work Scheme
Refer a Friend Scheme
Company Pension Scheme 4%
Funded Training Opportunities

Shortlisting and Interview Dates

Shortlisting week commencing TBC

Interview/Assessment day TBC

YMCA Together is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.

YMCA Together is a truly value driven organisation.

Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.

Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.

Job Purpose

To assist in the provision of effective, high quality support services to vulnerable, homeless adults with the aim of promoting independent living. To assist clients to engage with support activities such as; key working sessions, group work sessions, resident meetings and other activities that promote development.

Our Approach

YMCA Together operate a flexible approach with ‘elastic tolerance’ when supporting people in crisis. This allows us to swiftly build a therapeutic rapport and remove any barriers to people engaging with support.

Duties and responsibilities

To work as part of the Night Support Team
To provide an accommodation-based support service to people within a psychologically informed environment that is underpinned with a Trauma Informed Care approach on waking night shifts
Assist with room checks and support clients in the management of their room and relationships with others and to report any health and safety issues
Assist with new resident welcome process as required into the service and with conducting risk assessments of clients
Motivate and support clients so they realise their goals
Encourage involvement and participation amongst clients in the running and shaping of the service
To input, maintain and update clients electronic records and rent payments on DAVE Housing Management System
To support clients with the taking of prescribed medication in line with medication procedures & processes
Provide clear and accurate information in respect of all clients in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the team.

Specific Duties

To monitor clients emotional & mental wellbeing
To monitor, screen & respond to referrals into the service within a set timescale
To socially engage with clients outside of designated timetabled activities to reduce social isolation & promote inclusion
Undertake initial needs & risk assessments
Preparation of room prior to move in being completed
Carry out induction (if needed to) to all new clients of the service
Completion of YMCA Together Project Guidelines document
Complete the welcome process to the service – which may include supporting with the preparation of food & drink
Carry out evening welfare checks in during every shift
To deal promptly with all serious incidents, complaints and safeguarding/abuse disclosures
To creatively support and engage with clients that have a wide range of complex and challenging support needs
Assisting service users in their personal hygiene and of their room
To support in the turning around & cleaning of void rooms within limited timescales.

Health and Safety

To liaise with all emergency services when necessary
Ensure at all times the safety of yourself and others on the premises in which you work
To conduct nightly Health and Safety checks
To report, log and communicate all incidents to the appropriate people in line with YMCA Togethers license agreement
Tackle any nuisance caused by clients behavior or their visitors, including the consequences of continuing with anti-social behavior
Conduct welfare checks as specified during the shift
Ensure adherence to YMCA Together visitor’s policy and procedure
To adhere to all risk management protocols
Ensure that risk assessments are updated
Assisting service users in their personal hygiene and of their room
Conduct landing, welfare and observation checks as specified throughout the shift
Ensure that all communal and outside areas are clean and tidy
Cleaning and general tidying of the following areas; main office, reception area, main lobby, staff kitchen and facilities along with additional cleaning as required at weekends
Completion of daily handover after each shift.

Teamwork

To share information and expertise with the team, covering absence, and working together to provide a high-quality service
To contribute to the formulation of policy and procedures in relation to support services
To attend and participate in regular team meetings to ensure good communication.

Professional Practice and Development

Attend regular supervision sessions with the Service Manager or Team Leader in accordance with the supervision contract
Maintain good professional practice and ensure ongoing development, through use of supervision and training
Respect the confidentiality of clients using the service and be responsible for the security of personal and confidential information
Carry out all these duties within the organisation’s safety guidelines
Ensure personal records are correctly maintained
Ensure effective communication with staff within YMCA Together
Work flexibly to meet the changing needs of the organisation
Undertake any other duties that may be reasonably requested
Flexible and positive approach with all team members
To be committed to learning and personal development both as an individual and as part of a team
Observe and ensure compliance with the Service Code of Conduct including professional boundaries and confidentiality at all times
Ensure adherence to YMCA ‘Visitors’ procedure
Dealing promptly with all complaints in line with YMCA policies and procedures
Uphold and nurture YMCA’s Equal Opportunities policy of anti-discrimination across all services
Ensure compliance with code of conduct, including professional boundaries and confidentiality at all times.

It is recognised that the organisation is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.

Qualifications

Essential:

Educated to level 2 or equivalent qualification

Desirable:

NVQ in Customer Service
Qualification in Welfare Rights
Qualification in IT such as CLAIT, ECDL, ITQ

If you would like to apply for this role please click here APPLY NOW

To download a copy of our application form, please click HERE

If you would like to apply not directly through the website, please email your completed application form to recruitment@ymcatogether.org.uk

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