Head of Regulated Services
Closing date: May 3rd, 2024
Job Title:
Head of Regulated Services
Responsible to:
Director of Specialist Services
Responsible for:
Service Managers at Hestia and RISE Recovery
Hours of Work:
37.5 hours per week
Location:
YMCA Together Leeds Street
Salary and benefits:
- £45,000 per annum plus 5% on call allowance
- 35 days annual leave including bank holidays per annum
- Paid Medicash support
- Birthday day off
- Charity day of your choice
- Well-being Hours
- Cycle To Work Scheme
- Refer a Friend Scheme
- Company Pension Scheme 4%
- Funded Training Opportunities
Shortlisting and Interview Dates
Shortlisting 3rd May
Assessment day 7th May 2024
Interviews 8th May 2024
YMCA Together is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.
YMCA Together is a truly value driven organisation.
Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.
Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.
Over the past couple of years we have seen significant growth within the organisation and as a result we are recruiting for this brand new role
Job Purpose
The Head of Regulated Services is responsible for the effective operational management of our regulated services (including Hestia House and RISE Recovery). The post holder will line manage the Service Managers at those allocated sites and provide day to day support, management, and leadership within the organisation. The post holder with take the role of Registered Manager in both services and will have overall responsibility for ensuring CQC compliance at these services with all relevant regulations and standards. Reporting to the Director of Specialist Services.
Duties and Responsibilities
- Supporting the Leadership Team in the delivery and development of high quality services achieved through the involvement of service users, staff and other stakeholders
- Providing Line Management support to members of the Operational Leadership Team
- Contributing to the wider thinking and planning of the organisation to ensure vision and objectives are embedded and achieved
- To support services and managers to embed a therapeutic approach
- Establishing, promoting and maintaining relationships with key stakeholders.
- Monitor and evaluate the quality of care provided across services
Specific Duties
- Ensure services are compliant with CQC regulations and standards
- Oversee the implementation of policies and procedures to maintain compliance
- Prepare for and participate in CQC inspections and audits
- Implement quality improvement initiatives as needed
- Conduct regular reviews to ensure best practice standards are upheld
- Ensure that person-centered care is delivered to all service users
- Respond promptly to any concerns or complaints raised by clients or their families
- Promote a culture of dignity, respect, and empowerment
- Effective management and development of the Operational Leadership Team to ensure the delivery of the quality and financial objectives
- Ensure that company priorities and requirements are delivered to reflect – both within and outside the organisation – professional and exemplar services
- Lead on maintaining and building strong partnerships across the city
- Maintain effective communications with the central staff teams
- Ensure that the Quality Assessment Frameworks are continually monitored and sustained.
- Ensure adherence to health and safety legislative and regulatory requirements and YMCA policy standards
- Chairing relevant Operational meetings, conducting work reviews, identifying training needs and providing supervisions
- Lead disciplinary and grievance procedures when necessary.
Team
- Lead and manage by example
- Facilitate meetings and workshops as appropriate
- Assist in the development and updating of organisational policies
- Supervise, motivate and monitor training staff and freelances in their work
- Participate in the recruitment of staff and freelancers and lead on planning and overseeing their induction
- Ensure personnel records are correctly maintained
- Ensure effective communication with staff within YMCA Together
- Work flexibly to meet the changing needs of the organisation
- Undertake any other duties that may be reasonably requested.
Professional Practice and Development
- Attend regular supervision sessions with the Director of Specialist Services in accordance with the supervision contract
- Maintain good professional practice and ensure ongoing development, through use of supervision and training
- Provide progress reports to the SLT and key stakeholders as required
- Keep updated of changes in regulation, legislation, best practice guidelines across the sector
- Respect the confidentiality of service users using the service and be responsible for the security of personal and confidential information
- Carry out all these duties within the organisation’s safety guidelines.
- Actively participate in supervision and reflective practice sessions
The post holder will be expected to carry out other duties consistent with the responsibilities of the post and to demonstrate flexibility in all areas of their work including the willingness to attend team meetings and training outside of your normal working hours.
It is recognised that the association is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.
Person Specification – Head of Regulated Services
Qualifications
Essential
- Educated to degree level or above or significant demonstrable experience
Desirable
- Management Qualification
- HR qualification
Experiences
Essential
- Experience of safeguarding
- Experience of working with adults with care and support needs
- Experience of working with people who use drugs and alcohol
- Proven track record of successful development of schemes and projects
- Experience of managing compliance
Desirable
- Experience of working within the field of homeless services
- Experience of working in the charitable sector
Knowledge
Essential
- Specific knowledge of project management
- Knowledge of problem-solving techniques and decision making practices.
- Knowledge of interpreting information, data and research
- Knowledge of the CQC assessment framework
Desirable
- Knowledge of current housing and health policies
- Housing law, employment law, planning law, health and safety legislation and charity law
Skills
Essential
- Ability to support and develop services
- Ability to support and develop staff teams
- Creative thinking
- Excellent interpersonal skills with a broad range of people
- Highly effective communication
- Administration skills
- Computer literate in Microsoft Office
- Confident in delivering presentations
- Ability to generate trust and credibility when working in a team and be reliable, approachable and discreet
- Commitment to personal development and self-reflection
- Supervision skills both on a one to one and in a group
Behaviour/ Attributes
Essential
- Credible
- Trustworthy and reliable
- Ability to work within and have commitment to YMCA Together ethos, philosophy and SHREK values, Strength, Humility, Respect, Empathy and Kindness
- Energetic, dynamic and self-motivated.
If you would like to apply for this role please click here APPLY NOW
To download a copy of our application form, please click HERE
If you would like to apply not directly through the website, please email your completed application form to recruitment@ymcatogether.org.uk