Learning and Development Administrator

Closing date: October 25th, 2024

Job Title:

Learning and Development Administrator

Responsible to:

Team Leader

Responsible for:

N/A

Hours of Work:

Minimum 4 days per week (30hrs) up to 37.5hrs per week

Location:

YMCA Together, based in Highpoint office – Hybrid working

Will be required to travel around services across Merseyside

Salary and benefits:

£18,720 – £23,088

  • 33 days annual leave including bank holidays per annum
  • Paid Medicash support
  • Birthday Day off
  • Charity day of your choice
  • Well-being Hours
  • Cycle To Work Scheme
  • Refer a Friend Scheme
  • Company Pension Scheme 4%
  • Funded Training Opportunities

Shortlisting and Interview/Assessment Day:

Shortlisting: W/C 25th October 2024

Interviews: 6th November 2024

YMCA is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.

YMCA Together is a truly value driven organisation.

Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.

Our unclouded vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person, and maximising potential.

YMCA Together have been developing our services and have seen large growth over the last 3 years. Following on from this we are recruiting an experienced and professional Learning and Development Administrator who can co-ordinate the L&D function.

Job Purpose

This is collaborative role working alongside the HR team, Heads of Services, Managers and SLT team to help deliver the L&D strategy by creating, implementing, and embedding a clear career pathway for our employees, whilst supporting the business’s training and development objectives.

The role involves operating the LMS system, identifying training needs, which meets all compliance and audit requirements.

Duties and responsibilities

  • Training Program Development: Design and develop training programs and workshops, that meets the needs of the organisation, CQC and skills for care guidelines
  • Development: Working with relevant departmental heads and managers, to facilitate and support the progression and development of employees
  • Needs Assessment: Conduct regular training needs assessments to identify skills or knowledge gaps that need to be addressed
  • Training Design: Create and update training materials, manuals, and other educational content including facilitation of online learning content
  • Delivery of Training: Potential to facilitate training sessions, workshops, and seminars, both in-person and virtually
  • Evaluation: Alongside HR, monitor, track and evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes
  • Data: collate, manage, and monitor training attendance and other analysis needs requirements to meet the audit needs of the business
  • Compliance: Ensure all training programs comply with relevant laws and regulations, and collaborating with our quality assurance team to ensure ambitious standards of training are delivered including all refresher programs
  • Technology Integration: Utilise and manage e-learning platforms and other LMS technologies to enhance the learning experience
  • Employee Development: With HR, support career development initiatives and succession planning
  • Training Trends & Developments: Be committed to your own CPD by staying up to date on the latest tools, trends, and techniques in training.

Health and Safety

  • Always ensure the safety of yourself and others on the premises in which you work
  • Report, log and communicate all incidents to the appropriate team members
  • Adhere to all risk management protocols.

Professional Practice and Development

  • Attend regular supervision sessions with the Line Manger in accordance with the supervision contract.
  • Maintain reliable professional practice and ensure ongoing development, through use of supervision and training.
  • Respect the confidentiality of service users and employees and be responsible for the security of personal and confidential information.
  • Carry out all these duties within the organisation’s safety guidelines

Internal Relationships

  • Excellent communication with all YMCA staff and partner agencies
  • Flexible and positive approach with all team members
  • To be committed to learning and personal development both as an individual and as part of a team
  • Sharing information and expertise with the team, covering absence, and working together to provide a high-quality service
  • Attend meetings and other forums as required

Representing YMCA Together

  • Attend all meetings both internal and external
  • Attend stakeholder days, forums, and other external events
  • Represent YMCA Together at regional and national level from time to time
  • Develop relationships with partner agencies, referral agencies and all other stakeholders

General

  • Undertake own administrative duties and manage own calendar
  • Uphold and develop YMCA Together Equal opportunities and Diversity policy of anti-discriminatory practices across all services
  • Adhere to Protection from abuse policy
  • Report and log all safeguarding incidents
  • Observe and ensure compliance with the professional boundaries and data protection policy.

The post holder will be expected to carry out other duties consistent with the responsibilities of the post and may be requested from time to time, they will be expected to demonstrate flexibility in all areas of their work.

Hours of Work

The normal working hours of work are 4/5 days per week, 9-5 Monday-Friday; occasional flexibility to support shift working, flexibility can be given around start and finish times.

Person Specification – Learning and Development Administrator

Qualifications

Essential

  • CIPD: L&D Level 3 or above

Desirable

  • L3: Education Qualification (train the trainer).

Experience

Essential

  • Proven experience in Learning and Development Training delivery or similar role for a minimum of 3 years.
  • Excellent organisation, communication, and leadership skills
  • Ability to plan, multi-task and manage own time effectively
  • Strong report writing and record keeping ability
  • Working alongside internal and external auditing teams to analyse data and provide compliance reports
  • Proficiency in MS Office and Learning Management Systems (LMS)
  • Competent in the design and delivery of training which meets CQC and Skills for Care guidelines

Desirable

Previously worked in 3rd Sector, charity, clinical or health and social care organisation

Skills

Essential

  • Confident communicator with well-developed verbal and written skills including persuasion, persistence, encouragement, negotiation, influencing skills, report writing and presentation.
  • Ability to work with a conflicting set of priorities and to tight deadlines, whilst maintaining attention to detail.
  • Proficient at adapting own behaviour or work practice to convey with the intended audience, or when there is a change within the work environment or situation
  • Initiative, problem solving, analytical skills and decision-making abilities, methodical and good attention to detail
  • Proactive and a strong executor to makes things happen in a planned and productive way
  • Line management ability to coach professional colleagues, delegate effectively and ensure quality standards
  • Ability to collate data and manage database packages
  • Ability and keenness to work as part of a team towards a common goal

Behaviour/ attributes

  • Develop a strong culture in accordance YMCA Together values
  • Develop and sustain excellent working relationships internally and externally
  • Enthusiastic, self motivated and passionate about the work.
  • Flexibility, adaptability and ability to work as part of a team
  • Relationship oriented with ability to influence different stakeholders, as well as having confidence to work with all stakeholder levels within the organisation
  • Responds positivity and flexibly towards change initiatives
  • Ability to work within the ethos and philosophy of the YMCA and to work to our SHREK values (strength, humility, respect, empathy and kindness

Desirable

Working in a relational working environment and trauma informed practice

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If you would like to apply not directly through the website, please email your completed application form to recruitment@ymcatogether.org.uk

 

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