Link Worker

Link Worker Part Time 

Location:             Liverpool L3

Salary:                  £25, 290.72 per annum (pro rata as part time role)

Hours:                  19.3 hrs per Week (Average) 2 on 6 off rota

Job Type:             Permanent/Fixed Term

Shortlisting:        22nd September

Interview:            29th September

 

Why this role would be great for you

If you’re someone who thrives on building meaningful relationships, enjoys helping others overcome challenges, and has a passion for empowering people to live independently, this role could be perfect for you.

You’ll be a great fit if you’re proactive, compassionate, and confident working with individuals who have complex needs. If you’re a natural collaborator who can think creatively, stay organised, and remain calm under pressure, you’ll find this work both rewarding and impactful.

Based in Leeds Street your role will be to:

• To ensure that Intensive Housing Management tasks are completed in a timely way and to a high standard
• To build supportive and therapeutic relationships with Service Users through dialogue
• To deliver activity-based interventions
• To support in preparing Service Users to resettle into their community of choice
• To ensure that Housing Benefit applications are completed in a timely manner.
• To work alongside the support-worker team in ensuring that all daily tasks are completed and that residents needs are met

 

What your week may look like:

Your week as a Link Worker might include:

• Supporting new residents as they move in, helping them settle and complete housing benefit applications.
• Building trust through one-to-one conversations and group activities that promote wellbeing, independence, and engagement.
• Collaborating with support workers and external agencies to create personalised support plans and risk assessments.
• Encouraging service users to take part in community activities and helping them re-engage if they’ve become withdrawn.
• Keeping accurate records of interactions, updating risk assessments, and contributing to team handovers.
• Responding to incidents, conducting welfare checks, and ensuring the environment is safe and welcoming for all.
• Attending team meetings and contributing to service development through feedback and co-production with residents.

Intensive Housing Management and Risk Assessing

• Assist the Practitioners with the induction and management of their case load taking direction as required
• Update and communicate service user risk assessments in line with YMCA policy and procedure
• Assist in the planning of workshops to individuals and groups that inform/ teach service users around how to manage a tenancy, manage a home and live independently.
• Creatively engage service users that have a wide range of complex and challenging support needs
• Encourage service users to take part in activities
• Offer a creative but assertive approach in order to seek to re engagement
• Assist Practitioners in the management of personalized behavior / support agreements
• Provide clear, comprehensive and accurate information on handovers to the team making recommendations where appropriate
• Assisting service users in the cleaning of their room
• Complete void checks and get rooms ready for letting
• Maintain accurate up to date electronic and written records
• Post holders must be willing to support clients whose behaviors we may find challenging using our CAT /psychologically informed approach

Service User Involvement and Engagement

• Encourage involvement, participation and co-production from service users in the running and development of the service
• Provide a safe, welcoming environment with excellent standards and an ethos of service delivery that encourages service users to engage

Multi Agency Working

• Working closely with Practitioners to promote and encourage pathways to independent living, help prevent mental health deterioration, hospital admissions, offending behaviours and substance misuse
• Encourage service users to engage with services
• Assist with the provision of resettlement support
• Promote and encourage the pathway to independence working to a CAT approach.

Reporting/ Monitoring

• Monitor positive feedback from service users and external agencies
• Ensure referrals to the service are processed thoroughly and within the correct time frames.
• Ensure that all interactions are logged onto appropriate systems

Health and Safety

• Liaise with all emergency services
• Ensure at all times the safety of yourself and others on the premises in which you work
• Conduct Health and Safety checks as required
• Report, log and communicate all incidents to the appropriate people
• Conduct welfare checks as specified during your shift
• Adhere to all resident checks, handover and Incident process
• Ensure adherence to YMCA Together visitor’s policy and procedure
• Attend to the fire panel in the event of the fire alarms being activated and the recording and following up of information.

Relationships

The post holder will be required to have contact with a variety of people. The context of this contact will vary from formal ‘Key working’ to informal networking and relationship building with the Local Authority and other relevant agencies.

Annual appraisal and regular work review with line managers is an operational requirement, as is attendance at weekly support team meetings.

It is recognised that the association is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job

 

What can we offer you

Working with YMCA Together comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA together offers training to support your role and personal development.

For a full list of benefits see here: Careers Page | YMCA Together

 

The skills we are looking for

• COMMUNICATION – Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside ensuring confidentiality at all times
• EMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries
• COMMITMENT – The ability to work in an innovative and solutions focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed. Ability to work within and have commitment to YMCA Together’s ethos, philosophy and SHREK values, Strength, Humility, Respect, Empathy and Kindness.
• ORGANISATION – Strong time management and the ability to manage to prioritise tasks
• COMPUTER LITERACY – You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.

 

What is nice to have

• Qualification or working experience in homelessness, mental health or offending
• Experience of working within a psychologically informed working environment
• Knowledge of housing management and IT databases
• Awareness of benefits and how they work including Universal Credit and other welfare systems

 

Even if you don’t feel that you have all of the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.

YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.

To download a copy of our application form, please click here

If you would like to apply not directly through the website, please email your completed application form to recruitment@ymcatogether.org.uk