Night Support Assistant – Nightingale House (Full time)

Closing date: March 21st, 2025

Job Title:

Night Support Assistant – Nightingale House

Responsible to:

Service Manager

Responsible for:

N/A

Hours of Work:

38.6 hrs per week, 4 on, 4 off

Shifts from 7pm-7am including weekends and bank holidays 

Location:

YMCA Together – Nightingale House

Salary and benefits:

£24,086 per annum

  • 33 days annual leave including bank holidays per annum
  • Paid Medicash support
  • Birthday Day off
  • Spiritual Day off
  • Charity day of your choice
  • Well-being Hours
  • Cycle To Work Scheme
  • Refer a Friend Scheme
  • Company Pension Scheme 4%
  • Funded Training Opportunities

Shortlisting/Interview/Assessment Dates:

  • Date of Shortlisting Friday 21st March 2025
  • Interview/Assessment Day Thursday 27th March 2025

YMCA Together is a truly value driven organisation.

Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.

Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.

Job Purpose

As a Night Support Worker at YMCA Together you will naturally be a night owl wanting to provide unconditional support and actively engaging with our residents throughout the night. Your role as a Night Support Worker will be to create a safe environment that empowers residents to make positive changes in their lives. 

Our Approach

YMCA Together operate a flexible approach with ‘elastic tolerance’ when supporting people in crisis. This allows us to swiftly build a therapeutic rapport and remove any barriers to people engaging with support.

Duties and responsibilities

  • Assisting our Support Practitioners in welcoming new residents in line with the service’s policies and procedures. 
  • Ensuring the basic needs of residents are met including good quality accommodation and facilities, healthy food, advice and guidance on health and wellbeing. 
  • Carrying out one to one discussions and developing calming and soothing evening activities with residents 
  • Responding to referrals and liaising with referring agencies 
  • Completing inductions with new arrivals to service 
  • Advocate for social inclusion of the people you support ensuring they are able to access health and financial support  
  • Assisting residents with housekeeping, welfare and room checks  
  • Prompting and observing medication be taken  
  • Written communication to our support teams on developments and updates that have happened throughout the night 
  • Work alongside the people in our services to address their physical and mental health issues, including engaging with primary and secondary health care providers including emergency services 
  • Ensuring all health and safety and maintenance issues are raised in a timely manner 
  • Participating in team meetings, supervisions and reflective practice encouraging open, honest and transparent feedback where continuous improvement is encouraged. 
  • Being flexible and responsive to the changing needs of the service, ensuring our SHREK values runs through all of the work that you do 
  • Promoting a supportive and inclusive culture within the service, valuing people and their diversity. 

Health and Safety

  • To liaise with all emergency services when necessary
  • Ensure at all times the safety of yourself and others on the premises in which you work
  • To conduct nightly Health and Safety checks
  • To report, log and communicate all incidents to the appropriate people in line with YMCA Togethers license agreement
  • Tackle any nuisance caused by clients behaviour or their visitors, including the consequences of continuing with anti-social behaviour
  • Conduct welfare checks as specified during the shift
  • Ensure adherence to YMCA Together visitor’s policy and procedure
  • To adhere to all risk management protocols
  • Ensure that risk assessments are updated
  • Assisting service users in their personal hygiene and of their room
  • Conduct landing, welfare and observation checks as specified throughout the shift
  • Ensure that all communal and outside areas are clean and tidy
  • Cleaning and general tidying of the following areas; main office, reception area, main lobby, staff kitchen and facilities along with additional cleaning as required at weekends
  • Completion of daily handover after each shift.

Teamwork

  • To share information and expertise with the team, covering absence, and working together to provide a high-quality service
  • To contribute to the formulation of policy and procedures in relation to support services
  • To attend and participate in regular team meetings to ensure good communication.

Professional Practice and Development

  • Attend regular supervision sessions with the Service Manager or Team Leader in accordance with the supervision contract
  • Maintain good professional practice and ensure ongoing development, through use of supervision and training
  • Respect the confidentiality of clients using the service and be responsible for the security of personal and confidential information
  • Carry out all these duties within the organisation’s safety guidelines
  • Ensure personal records are correctly maintained
  • Ensure effective communication with staff within YMCA Together
  • Work flexibly to meet the changing needs of the organisation
  • Undertake any other duties that may be reasonably requested
  • Flexible and positive approach with all team members
  • To be committed to learning and personal development both as an individual and as part of a team
  • Observe and ensure compliance with the Service Code of Conduct including professional boundaries and confidentiality at all times
  • Ensure adherence to YMCA ‘Visitors’ procedure
  • Dealing promptly with all complaints in line with YMCA policies and procedures
  • Uphold and nurture YMCA’s Equal Opportunities policy of anti-discrimination across all services
  • Ensure compliance with code of conduct, including professional boundaries and confidentiality at all times.

It is recognised that the organisation is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.

Person Specification – Night Support Assistant

Experience

Essential

  • Ideally you will have a background of working within a charity, community project and/or previous involvement in the mental health or homeless sector.  You will have knowledge around supporting people with challenging and complex behaviours including substance misuse and Mental Health within a 24 hour residential support service 

Desirable

  • Experience of working within a psychologically informed environment (PIE) 

Knowledge

Essential

  • A basic understanding of relevant and appropriate legislation, including mental health, welfare benefits and housing law. An understanding of health and safety requirements in the workplace 

Desirable

  • Knowledge of working with a housing management IT system, databases and spreadsheets
  • Awareness of the barriers that members may display when accessing services.
  • Awareness of Benefit system, universal credit and welfare reform

Communication

Essential

  • Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside ensuring confidentiality at all times 

Empathy and Respect

Essential

  • The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries

Commitment

Essential

  • The ability to work in an innovative and solutions focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed

Organisation

Essential

  • Strong time management and the ability to manage to prioritise tasks 

Computer Literacy

Essential

  • You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook. 

If you would like to apply for this role please click here APPLY NOW

To download a copy of our application form, please click here

If you would like to apply not directly through the website, please email your completed application form to recruitment@ymcatogether.org.uk

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