Team Leader – Stepping Stones

Closing date: March 7th, 2025

Job Title:

Team Leader – Stepping Stones

Responsible to:

Service Manager

Responsible for:

Supervision of staff agreed with the Service Manager  

Hours of Work:

37.5 hours p/w 

Location:

YMCA Together – Stepping Stones

Salary and benefits:

£29,291 Per Annum

  • 33 days annual leave including Bank Holidays 
  • Paid Medicash support 
  • Birthday day  
  • Charity day of your choice 
  • Well-being Hours 
  • Cycle To Work Scheme 
  • Refer a Friend Scheme 
  • Company Pension Scheme 4% 
  • Funded Training Opportunities 

Shortlisting 7th March 25

Interviews/Assessment day 19th March 25

YMCA Together is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives. 

YMCA Together is a truly value driven organisation. Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers. 

Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential. 

Job Purpose

Based in one of our mental health services Stepping Stones your role will be to provide an additional level of operational leadership in the service that ensures that staff are supported to grow and develop within their role. To support the Service Manager to carry out their duties in delivering a service of excellence. 

Hours of Work

The post holder will be working shift work in accordance with their service rota across days and evenings 

Duties and Responsibilities

  • Support the manager with managing the team at Stepping Stones undertaking regular supervisions, whilst identifying and delivering training needs opportunities and providing feedback for the whole team (day and night) 
  • Provide professional support and advice to the team at Stepping Stones 
  • Support with management of referrals to service and maintain excellent relationships with key referrers 
  • Coach the whole team to deliver a person-centred service using psychologically informed techniques 
  • Put into practice the values and the strategic aims of YMCA Together and of the service and coach and develop the team to implement change and to do the same 
  • Deliver effective communication across the staff team offering mentoring and support 
  • Maintain excellent communication with YMCA Together Management team 
  • Attend or hold fortnightly team meeting 
  • Lead on the monitoring and reporting of Serious Incidents, Safeguarding and Health & Safety for the service and report back to OLT (operational leadership team) 
  • Prepare for QAASU inspections as required.  
  • To be able to identify training gaps within the support team and support the manager in addressing any unmet needs. 

Responsibilities to the Service Manager

  • To compile and collate monthly reports on KPI’s
  • Ensure YMCA Together complies with contractual requirements  
  • To give informed opinions and make recommendations regarding referrals, support, housing and HR issues that impact on the service, Service Users and staff team. 
  • To make recommendations to the Support Manager on the development of the service which involve any financial commitments or alterations to service delivery 
  • Attend and meaningfully contribute to weekly communication meetings with the Support Manager, submitting reports on request 

Representing YMCA Together

  • Attend all meetings both internal and external
  • Attend stakeholder days, forums and other external events
  • Represent YMCA Together at regional and national level from time to time 
  • Develop relationships with partner agencies, referral agencies and all other stakeholders

Line Management and HR responsibilities

  • Support and develop the capacity and motivation of the team to deliver an innovative and high-quality support and housing service 
  • Collate data on the performance of the service and team and make recommendations to the Support Manager to ensure the service achieves its KPI’s 
  • Allocation of Service Users to support workers to ensure the residents have the most appropriate support worker assigned 
  • Ensure the induction of new staff to the service. 

Working with Service Users

  • Encourage involvement and participation from residents in the development, running and shaping of the service. 

Health and Safety

  • Liaise with emergency services
  • Ensure at all time the safety of yourselves and others on the premises in which you work
  • Ensure the buildings meet legislation requirements

Teamwork

  • Develop trusting and secure working relationships with colleagues, sharing information and expertise, covering absence and working together to deliver high quality services.
  • Maintain contacts with local statutory and voluntary agencies and organisations attending/ representing YMCA Together at relevant local community forums, seminars and conferences as required.
  • Contribute to the organisations formulation of policy and procedures
  • Attend and participate in team meetings to ensure good communications and liaison with colleagues
  • Prepare for and attend supervision and appraisal sessions with the Service Manager taking direction as appropriate and contributing to the development of both you and the service

General

  • Undertake own administrative services
  • Uphold and develop YMCA Together Equal opportunities and Diversity policy of anti-discriminatory practices across all services 
  • Adhere to Protection from abuse policy
  • Report and log all safeguarding incidents
  • Observe and ensure compliance with the professional boundaries and data protection policy

The post holder will be expected to carry out other duties consistent with the responsibilities of the post and may be requested from time to time, they will be expected to demonstrate flexibility in all areas of their work. They will be expected to carry out some out of hours duties such as emergencies and meetings called at short notice.

Scope and limits of authority 

Work within agreed policies recommending changes where necessary and co-operate with all other staff to ensure the best interests of YMCA Together are always a prime consideration. 

Person Specification – Team Leader

Qualifications

Essential

  • A degree level qualification or equivalent in a relevant discipline, or a significant level of experience 

Desirable

  • Recognised management or training related qualification 

Experience

Essential

  • Experience of working in a setting supporting people with multiple and complex needs  
  • Experience of supervising staff 

Desirable

  • Experience of working with people experiencing mental health issues 
  • Experience of delivering training 

Knowledge

Essential

  • Working knowledge of housing legislation, Health & Safety, protection of vulnerable adults, safeguarding,  
    • A comprehensive working knowledge of the latest best practice in: 
    • Risk Assessments 
    • Creative support planning 
    • Welfare Reform 
    • Human Resource Management 
    • Supporting complex needs

Desirable

  • Working knowledge of health interventions 
  • Knowledge of Trauma Informed Care and/or CAT 

Skills

Essential

The technical ability to:

  • Develop a high-quality person-centred approach 
  • Develop the potential of individual staff via supervisions and team meetings to facilitate effective succession planning  
  • Must be computer literate in MS Word, MS Excel, MS office and have the ability to learn new software packages

Behaviour/Attributes

Essential

Must have the Interpersonal ability and skills to:

  • Develop a strong culture in accordance YMCA Together values 
  • Develop and sustain excellent working relationships with partners, the city council officers and commissioners 
  • Develop and sustain sound working relationships with local people and local community groups. 
  • Enthusiastic, self-motivated and passionate about their work 
  • Flexibility, adaptability and ability to work as part of a team 
  • Work within the ethos and philosophy of the YMCA Together 

If you would like to apply for this role please click here APPLY NOW

To download a copy of our application form, please click HERE

If you would like to apply not directly through the website, please email your completed application form to recruitment@ymcatogether.org.uk

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